Privacy Policy

Data Privacy & Protection Charter

Last Revised: April 29, 2026

1. Our Privacy Philosophy

At FortunePlay Live (accessible at www.fortuneplaylive.com), we recognize that your privacy is paramount. This Charter outlines how we Novatrix SRL and our associated partners collect, utilize, and protect your personal information. Our practices are built to satisfy the rigorous standards of the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Adult-Only Platform

Our services are exclusively for individuals aged 18 and older. We do not intentionally gather information from minors. Should we discover that a person under the legal age has provided us with data, we will take immediate steps to delete that information and terminate the associated account.

2. Who We Are and How to Contact Us

The website www.fortuneplaylive.com is owned and operated by Novatrix SRL, a company incorporated in Costa Rica (Registration No. 3-102-893958).

  • Registered Office: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.

  • Data Controller: In our relationship with you, Novatrix SRL acts as the Data Controller, deciding the purposes and methods of data processing.

  • Privacy Oversight: We have appointed a Data Protection Officer (DPO) to handle all privacy concerns. You can reach our DPO directly at [email protected].

3. The Information We Collect

To provide a seamless live gaming experience, we process various types of data:

  • Identifying Information: Your full legal name, date of birth, gender, nationality, and government ID details.

  • Contact Information: Your physical address (verified by documentation), email address, and phone number.

  • Financial & Transactional History: Bank details, payment card fragments, records of deposits/withdrawals, and documentation regarding your source of funds.

  • Gaming & Interaction Logs: Details of the games you play, your wagering patterns, live chat interactions, and your history of responsible gaming settings.

  • Technical Footprint: Your IP address, device type, browser settings, operating system, and geolocation data.

4. Why We Use Your Data

We process your information based on four primary legal foundations:

  1. Contractual Fulfillment: To manage your account, verify your identity, and process your financial transactions.

  2. Legal Compliance: To meet our strict obligations under Anti-Money Laundering (AML) and Know Your Customer (KYC) laws.

  3. Legitimate Business Interests: To monitor for fraud or bonus abuse, ensure network security, and analyze site usage to improve our services.

  4. Informed Consent: To send you personalized promotional offers and marketing updates which you may opt out of at any time.

5. Sharing Your Information

We do not sell your data. We only share it with trusted third parties to facilitate our services:

  • Group Affiliates: For internal fraud prevention and AML monitoring.

  • Live Stream & Game Providers: To allow you to participate in live dealer games.

  • Financial Institutions: To process your deposits and ensure rapid payouts.

  • Compliance Services: Third-party tools used for identity verification and credit checks.

  • Legal Authorities: If required by a valid law enforcement request or court order.

6. Global Data Transfers and Security

International Protection

Your data may be processed in locations outside the European Economic Area (EEA). When this happens, we use Standard Contractual Clauses approved by the European Commission to ensure your data remains as safe as it would be at home.

Hardened Security

We employ administrative and technical safeguards including secure server environments and encryption to protect your data from unauthorized access. Your account is protected by your unique ID and password, and we strongly encourage the use of Two-Factor Authentication (2FA) for maximum security.

7. Your Rights and Data Retention

Data Life Cycle

Under international AML laws, we are legally required to keep your personal and financial data for at least five (5) years after your account is closed. We cannot fulfill requests for data deletion during this mandatory period.

Your Sovereignty

You have the right to:

  • Access a copy of the data we hold about you.

  • Correct any inaccurate or outdated information.

  • Withdraw your consent for marketing at any time.

  • Request a transfer of your data to another provider (Data Portability).

  • Lodge a complaint with a data protection authority if you feel your rights are being infringed.

8. Updates and Support

This policy may be revised to reflect changes in technology or law. We recommend checking this page periodically for updates.

For any questions, contact our support team at [email protected] or reach out to our DPO at the email listed in Section 2.